Updated S&B 1-4x24 Zenith Short Dot LE *Added Review*

**bp7178** · 01-21-12, 20:13

Originally Posted by Belmont31R

Why would you send the manual back? Im pretty sure they have them there.

If they have manuals there why didn't they send mine back?

I didn't know if they were going to repair or replace it. If the latter ended up being the case, they had everything I received with it. When you return an item, i've always included all of the packaging, manuals etc.

You wouldn't buy a TV, return it and keep the manual and the power cord.

Its not like I sent it in a Larue mount with a cat tail and didn't get that stuff back, or some aftermarket scope covers. They got it exactly as it was packaged new. There is no reason to expect this stuff wouldn't be sent back. Or even in the same box I sent it in...its serial numbered...

I don't know if you've ever done technical service work, but its pretty standard to return stuff to the customer exactly like you received it, only fixed. If anything, it would be returned in better condition.

At that price point, I don't think I'm asking too much. If this was a $700 SWFA scope or a TR24, I wouldn't really be upset.

They've had chances to "make it right", and this last thing isn't that big of a deal, just surprising for a small company charging what they do. I had a much higher expectation given their reputation.

Again, the product is without equal. Its the backend stuff thats disappointing.

**Belmont31R** · 01-21-12, 20:30

Originally Posted by bp7178

If they have manuals there why didn't they send mine back?

I didn't know if they were going to repair or replace it. If the latter ended up being the case, they had everything I received with it. When you return an item, i've always included all of the packaging, manuals etc.

You wouldn't buy a TV, return it and keep the manual and the power cord.

Its not like I sent it in a Larue mount with a cat tail and didn't get that stuff back, or some aftermarket scope covers. They got it exactly as it was packaged new. There is no reason to expect this stuff wouldn't be sent back. Or even in the same box I sent it in...its serial numbered...

I don't know if you've ever done technical service work, but its pretty standard to return stuff to the customer exactly like you received it, only fixed. If anything, it would be returned in better condition.

At that price point, I don't think I'm asking too much. If this was a $700 SWFA scope or a TR24, I wouldn't really be upset.

They've had chances to "make it right", and this last thing isn't that big of a deal, just surprising for a small company charging what they do. I had a much higher expectation given their reputation.

Again, the product is without equal. Its the backend stuff thats disappointing.

Even though its an expensive scope its not a 300k Ferrari. Shit happens, and with my dealings with SB USA they have been nothing but helpful and kind. Im sure a call to them will get you the missing items pretty quick. Its not something I would really go online about and then say I want to sell the scope. They fixed it correct? So call them and ask for the missing stuff then you're all kosher again and should be enjoying a very nice piece of equipment.

If you're so upset over some missing scope caps and a manual then I doubt ANY company would be able to please you. Did you contact them? What did they say? As Alaska said its generally not advisable to send misc extras back with the main product for warranty work. Im not blaming you for the missing stuff just saying that when you send all that stuff, too, there is a chance for it to be lost in the process. They should make sure you get everything back...but that takes calling them. If they told you to F.O. then you would have a right to be upset. Even then I would not consider selling the scope. I have owned 3 SB's and dealt with SB USA (their ceo took care of me), EuroOptics, and I doubt this is normal or something that you should be considering selling the scope...

**bp7178** · 01-21-12, 23:00

My point was that my expectations were higher given their reputation.

I have contacted them, but I don't expect to hear anything back until next week.

I'm sure they will take care of it.

I've had to return other stuff before, and I've had better experiences in doing so. So your statement how no company could ever make me happy really doesn't hold water. Vltor is one example. My experiances with DD have been great as well.

It isn't the one thing, it's the sum of all the things.

That being said, I don't see any need to continue the conversation.

**ronin16** · 01-22-12, 02:04

I have nothing but praise for their customer service. Short version of the story, I was at a class and didn't know whether my S&B 4-16 was not holding zero or whether it was my "CUSTOM" rifle. Sent both the rifle back to the custom builder and the scope back to New Hampshire.

The people at S&B kept me in the loop regarding the service and that scope had to get sent to Germany. I asked if they could loan me a scope in the mean time. Three days later at my door, UPS shows up with a brand new 3-12 scope with brand new Badger rings to use until scope gets back in country. Now that's customer service. They even sent a new cleaning kit with my scope when they returned it.

Sorry to hear about you not getting your stuff returned . Give them a chance to make it right . You won't be disappointed. You can even download a copy of the manual online as well if that helps.

**Nick S** · 01-22-12, 22:24

Still looking forward to those reticle pics if you get a second.

Thanks

Nick

**bp7178** · 01-22-12, 23:58

Well, I only have a iPhone 4G, and its camera won't focus on the reticle. The pictures kind of misrepresent the size of the reticle.

I'm working on it though.

**Nick S** · 01-23-12, 00:33

Thanks

Ive got at SD LE with the FD7 reticle. SB told me they can switch out the reticle for 350.00. Im on the fence as I may just sell mine and order a new one.

Sorry you had some issues. I have had nothing but great experiences dealing with CS. Hopefully this was an isolated incident.

Enjoy your new scope!

Take care.

**bp7178** · 01-23-12, 00:40

Does your scope have the shorter or longer tube?

Someone mentioned in another thread that the prices of all the PM scopes went up...so that's something to consider.