We often hear of bad customer experiences, but rarely hear from the silent majority who are happy with their transactions. Rarer still is there a report of someone who had a transaction get fouled up, and is treated well by customer service. I'd like to report just such an occurrence.
I recently ordered a Geissele SD-C trigger set for my AR. This was the first aftermarket trigger I've purchased and installed. During the function check, it was hard for me to discern the first stage from the second. It felt like there was 1/16" of take-up and then a crisp, light break. This was not what I expected, but I only had stock AR triggers and a KAC trigger to compare to. A few days later I got a chance to fire my rifle side-by-side with ARs equipped with the SSA and SD-3G. It become pretty obvious that the trigger I had was a SD-3G, which is not what I wanted for a fighting gun.
I emailed Geissele through their website and let them now that I had an SD-C trigger that was behaving like a SD-3G trigger. Within hours Bill Geissele got back to me and told me he was sending a new trigger along with a stamped return envelope. Soon enough, a package from Geissele arrived with a new trigger in it, along with some other goodies (a hat, stickers, and patches). I installed the new trigger and it was just right.
So kudos to Geissele for taking care of me and making things right. No fuss, no muss. They are a top notch company run by top notch people.


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