Glock Gen 4 RSA Exchange

[BTS]

From teamglock.com

GLOCK Inc. is voluntarily exchanging the recoil spring assembly (RSA) on its new Gen4 pistols (with the exception of G26 and G27 models). GLOCK has developed a new design to the recoil spring assemblies on its Gen4 pistols to replace several variations that are functioning in the market today. As part of the company’s commitment to perfection, we are voluntarily exchanging the existing RSA in order to ensure our products perform up to GLOCK’s stringent standards.

GLOCK is replacing the RSA in all Gen4s sold before July 22, 2011 at no cost. Please complete the following procedure to receive a new RSA. The RSA can safely and simply be swapped out using normal field stripping protocols. If you have additional questions, please contact GLOCK at 1-877-745-8523 with your serial number and model number.

CONSUMER ACTION:
Call 1-877-745-8523 with your serial number and model number to request your modified RSA. GLOCK will verify your serial number and collect shipping information
Within 30 days, GLOCK will send you a replacement RSA along with a pre-addressed envelope to mail in your old spring
Ensure your Gen4 is completely unloaded
Field strip your GLOCK per the instructions found in your ‘Instructions for Use’ manual that came with your pistol and replace the old RSA with the new one
Place the old RSA in the supplied shipping container and give to the United States Postal Service (USPS)

[skyugo]

finally... public admission that there's a problem.

now we just need an extractor exchange.

[dojpros]

The text below should have been included in Glock's email that seemingly has not been sent to all of their certified armorers despite collecting email addresses in armorer class for quite some time.

"We at Glock humbly apologize for failing to adequately test our RSAs across our model line before the models were released. This failure coupled with money saving measures we implemented in the production of our extractors has led to the release of pistols that have failed to live up to our previously unequally standard of reliability, particularly in the G17 and 19 models.

With this RECALL, we will replace all affected RSA, EXTRACTORS AND pledge
to never let cost savings get in the way of R and D, and the ultimate delivery of a quality product as we have already recovered out initial investment many times over given our pioneering use of polymer and multi media injection molding in the production of our pistols.

As a small token of our appreciation, we would like to extend a 40.00 USD cash value coupon or a coupon for two (2) magazines to all affected late 2010 Gen 3 (Extractor issues) in the following serial number range and all Gen 4 (Extractor and RSA issues)customers for their future purchase of a Glock Pistol or Magazines.

Again we humbly apologize for our actions and respectfully hope that we will be given a chance to redeem ourselves by our loyal customers, past, present and future."



Edited to add:

Quite frankly, as a result of GLOCK's falures, if I could afford to switch platforms, I would seriously consider it on pricipal alone.

Unfortunately, given all of my personal time, talent and treasure I have spent with Glock since 1991(8 pistols, dozens of magazines, misc small parts, holsters, mag pouches and multiple classes, tens of thousands of rounds reloaded, purchased, bartered or other wise expended,) it would be difficult to do so.

RANT ON

What group of maroons thought that you could fix an undersprung .40 with a new RSA and then use that same RSA in a 9mm platform and not have problems?

What group of maroons thought that you could change the production method and/or source of extractors on top of the RSA change and not think you were going to have problems?

What group of maroons thought that with forums such as this and brand specific ones that "news" of these FAILURES on the part of GLOCK were not going to be discovered and widely disemenated in realtively short order?

And on an wholly personal and superficial note, I am tired of getting my balls busted by other non glock shooters and non shooters in general given this fiasco as I have been such a staunch Glock advocate in the past.

RANT OFF

[Shiz]

got mine for my 17 and 22. Pretty happy about the step in the right direction.

[lasvegasone]

Can you identify the number markings on the RSA?
(Example: 0 - 2 - 1)

[Scouse]

Can you identify the number markings on the RSA?
(Example: 0 - 2 - 1)

0 4 3 and just call them, they will mail it out. Stamp addressed envelope for return of old one,

[pilotguyo540]

Can someone please post the serial number range for the late gen 3's?

[dojpros]

My gen 3 reference was regarding the extractor issue only, sorry for the confusion.

[Long Tom Coffin]

Edited to add:

Quite frankly, as a result of GLOCK's falures, if I could afford to switch platforms, I would seriously consider it on pricipal alone.

Unfortunately, given all of my personal time, talent and treasure I have spent with Glock since 1991(8 pistols, dozens of magazines, misc small parts, holsters, mag pouches and multiple classes, tens of thousands of rounds reloaded, purchased, bartered or other wise expended,) it would be difficult to do so.

RANT ON

What group of maroons thought that you could fix an undersprung .40 with a new RSA and then use that same RSA in a 9mm platform and not have problems?

What group of maroons thought that you could change the production method and/or source of extractors on top of the RSA change and not think you were going to have problems?

What group of maroons thought that with forums such as this and brand specific ones that "news" of these FAILURES on the part of GLOCK were not going to be discovered and widely disemenated in realtively short order?

And on an wholly personal and superficial note, I am tired of getting my balls busted by other non glock shooters and non shooters in general given this fiasco as I have been such a staunch Glock advocate in the past.

RANT OFF

Whoa, slow down champ. I can understand your frustration with some of the recent glock issues, because believe me I know plenty of people who share them (including myself), but lets keep things in reason. Here, allow me to counter your rant with a little...


[perspective]

Nobody denies the fact that there have been some serious RSA and extractor related issues with the current crop of the most popular glock pistols (the 17,19 and .40 cals). There is a small minority of pistols in which issues with these parts may arise. And yea, Glock ****ed up in some respects. But as I have mentioned previously, ad nauseum, the Gen 4 isn't a company killer and will eventually become just as reliable as the Glocks of Legend. That point isn't right now, but I do believe it is swiftly approaching.

In the meantime, since glock has screwed up, which they have done before and probably will do again, what are you going to switch to based off of principle alone? M&P's, with the early rust, barrel timing, and slide cracking issues? Kimber, with cracking frames and faulty firing pins? Kahr, which can't tell QC from their own asshole so they can drill firing pin holes in correctly? Modern SIGS, which are now over blinged and just a step above shit? Even HK has had problems and issues in the past. What would you switch to that would be objectively better than Glocks?

Each company has gone through its share of ****ups and mishaps. That's something that is just going to happen, so you better get used to it. It's happened before, it's happening now, and it will happen again at some point in the future.

There have been plenty of issues with Glocks in the past. But as I have already previously mentioned in other posts, those issues were all ironed out, and the products that resulted have come to define what is standard for the field. For example, it was the Gen 3's that had the infamous NYPD Phase III issue, yet I don't hear anyone citing that as evidence that the Gen 3's are unreliable. Quite the opposite, as a matter of fact. Despite that issue, the Gen 3 19's were vaunted as the most reliable glocks in existence. The Gen 4 won't be any different. And honestly, your chances of getting a fully functional Gen 4 19 or 17 are significantly better than getting one that is a lemon. I've been shooting Gen 4's since they came out, and I have never had an issue with either of the two that I currently own, in addition to the late make Gen 3 19 which I also now own, which is supposed to be "bum" too. Each of these pistols is a solid platform which runs exactly like glocks are supposed to. And this has been my experience from watching other people shoot them. I hang out at a range owned by cops which is frequented by cops who use the Glock as a duty weapon. Many of the have Gen 4s. Many of them are still rocking the original springs, and have had no issues. As a matter of fact, most of the issues I am aware of come from 2 instances of first hand experience, countered by dozens of positive first hand experiences, and then reports from the internet. That should tell you something. I've been to three separate gunshops in the past month, and my range. In all 4 places, the proprietor of each was wearing a Gen 4, and was absolutely effusive in their praise of it. In all three cases, as well, each store and the rang was sold out of Gen 4's. Each one only had late model Gen 3 19's available.


Yep, glock screwed the pooch a little bit because the QC with the extractors slipped and the customers were the beta testers for the Gen 4. But show me a company that hasn't had manufacturing or testing problems before and I'll ditch all my glocks and roll with that manufacturer.

I think in this instance, Glock is a victim of its own marketing success. Everybody who's been around long enough knows that "Glock Perfection" is just another cleverly crafted marketing gimmick. Glocks are great pistols, and I think the 19 is perhaps the best CCW piece ever developed, but perfect they are definitely not. Unfortunately, there's probably a fair number of people who bought into that and thanks to the current Gen 4 fiasco, they are upset because now they are finally recognizing it for the gimmick it is.

Glock is just like any other gun manufacturing company. They are owned and operated by humans who are fallible just like everyone else in this industry. To expect anything more or less is a waste of time.

[/perspective]

[Nephrology]

Whoa, slow down champ. I can understand your frustration with some of the recent glock issues, because believe me I know plenty of people who share them (including myself), but lets keep things in reason. Here, allow me to counter your rant with a little...


[perspective]

Nobody denies the fact that there have been some serious RSA and extractor related issues with the current crop of the most popular glock pistols (the 17,19 and .40 cals). There is a small minority of pistols in which issues with these parts may arise. And yea, Glock ****ed up in some respects. But as I have mentioned previously, ad nauseum, the Gen 4 isn't a company killer and will eventually become just as reliable as the Glocks of Legend. That point isn't right now, but I do believe it is swiftly approaching.

In the meantime, since glock has screwed up, which they have done before and probably will do again, what are you going to switch to based off of principle alone? M&P's, with the early rust, barrel timing, and slide cracking issues? Kimber, with cracking frames and faulty firing pins? Kahr, which can't tell QC from their own asshole so they can drill firing pin holes in correctly? Modern SIGS, which are now over blinged and just a step above shit? Even HK has had problems and issues in the past. What would you switch to that would be objectively better than Glocks?

Each company has gone through its share of ****ups and mishaps. That's something that is just going to happen, so you better get used to it. It's happened before, it's happening now, and it will happen again at some point in the future.

There have been plenty of issues with Glocks in the past. But as I have already previously mentioned in other posts, those issues were all ironed out, and the products that resulted have come to define what is standard for the field. For example, it was the Gen 3's that had the infamous NYPD Phase III issue, yet I don't hear anyone citing that as evidence that the Gen 3's are unreliable. Quite the opposite, as a matter of fact. Despite that issue, the Gen 3 19's were vaunted as the most reliable glocks in existence. The Gen 4 won't be any different. And honestly, your chances of getting a fully functional Gen 4 19 or 17 are significantly better than getting one that is a lemon. I've been shooting Gen 4's since they came out, and I have never had an issue with either of the two that I currently own, in addition to the late make Gen 3 19 which I also now own, which is supposed to be "bum" too. Each of these pistols is a solid platform which runs exactly like glocks are supposed to. And this has been my experience from watching other people shoot them. I hang out at a range owned by cops which is frequented by cops who use the Glock as a duty weapon. Many of the have Gen 4s. Many of them are still rocking the original springs, and have had no issues. As a matter of fact, most of the issues I am aware of come from 2 instances of first hand experience, countered by dozens of positive first hand experiences, and then reports from the internet. That should tell you something. I've been to three separate gunshops in the past month, and my range. In all 4 places, the proprietor of each was wearing a Gen 4, and was absolutely effusive in their praise of it. In all three cases, as well, each store and the rang was sold out of Gen 4's. Each one only had late model Gen 3 19's available.


Yep, glock screwed the pooch a little bit because the QC with the extractors slipped and the customers were the beta testers for the Gen 4. But show me a company that hasn't had manufacturing or testing problems before and I'll ditch all my glocks and roll with that manufacturer.

I think in this instance, Glock is a victim of its own marketing success. Everybody who's been around long enough knows that "Glock Perfection" is just another cleverly crafted marketing gimmick. Glocks are great pistols, and I think the 19 is perhaps the best CCW piece ever developed, but perfect they are definitely not. Unfortunately, there's probably a fair number of people who bought into that and thanks to the current Gen 4 fiasco, they are upset because now they are finally recognizing it for the gimmick it is.

Glock is just like any other gun manufacturing company. They are owned and operated by humans who are fallible just like everyone else in this industry. To expect anything more or less is a waste of time.

[/perspective]

I know I've already agreed with you on this point in another thread but I'll voice my approval a second time. I do believe that Glock will recover from this and at some point in the future I will undoubtedly own a Gen 4.

The internet is a vast echo chamber in which people will hear something, repeat it once, and hear the same thing they parroted repeated back to them by somebody else. In each instance, there is no perspective given to the sorts of errors or faults in the gun and there is no mention of the company's response to their problem.

This would be akin to me working at nuclear reactor and being diagnosed with skin cancer later in life. I would rant all about how the deadly maximum 5 Rem per year of radiation irradiated my skin and caused deadly mutations in my epithelium, and how if you look at the numbers there is clearly an increased risk of cancer associated with working in the nuclear industry! There would be someone else online who worked at a nuclear power plant that confirm that they, too, had developed cancer later as a result, and the next thing you know nobody would ever work in nuclear power or research ever again, despite the fact that the statistical probability of developing cancer even with the maximum allowed 5 Rem per year dose is an increase of only 0.1%.

We blow things out of proportion in firearms because we typically carry these guns with us every day and trust our lives with them. There is nothing wrong with that. but keep in mind that there is a certain stochastic nature associated buying or doing ANYTHING. Hell you are probably taking a much greater and more serious risk by getting in your car to drive to work every day than you are by buying a Gen 4 Glock, which MAY be unreliable and MAY jam in the RARE instance that you have to use it in self defense.

Nobody out there should be satisfied with a bad gun, but please, let's avoid shitting the bed over this ok?