I'm not saying that it's right, I'm not making excuses for him or his company, and it's definitely not how I would run my business, but my point is that I highly doubt the same informative guy that I/we talked to early on is now all of a sudden an "unreachable d-bag". Just wouldn't make sense...perhaps it has something to do with it being a fairly new company that came into a market that is going full retard.
As for other vendors being unreachable, do you remember trying to reach BCM just a few short years ago? Not sure how they are now, and maybe I was just unlucky, but I NEVER got anyone on the phone, and maybe only got one email back.



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