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Thread: Palmetto State Armory: problems with their components and customer service

  1. #71
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    OP sorry this happened to you. It really shouldn't have. I'm thinking lazy employee? Hoping anyways. I've always had great CS with psa. As for the email address comment, lots of places have the one email that goes to several different people for cs. See Microsoft website for instance.

    I agree with whoever mentioned about growing pains. Its hard with rapid growth to fix every single problem promptly or ship every item immediately. I hope they get things fixed for open very shortly and I do think they will. Keep in mind every time something negative occurs you hear about it. The thousands and thousands of people who are satisfied don't always say so. Is their qc as good as bcm? Maybe not quite? I don't know. But a couple initial bugs can be easily overcome. As for people blabbing about sticking with known brands and not giving the new guy a chance... ignorance. I happily own 2 bcm and I still say try new things. Grant started a new business and look at it now. Phenomenal and i love his lpk. I am perfectly happy ordering everything from g&r but will also order from PsA without hesitation if I want to save a few bucks on ammo or a spare part. I'm still considering a psa complete rifle for plinking to just beat the shit out of without a care. I haven't ordered ar parts for a while but when I do its from grant and psa.

  2. #72
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    I contacted them again, they claimed that when I called previously that I was informed that they were out of stock on the SS15 rails and that I okay'd the SS12, which I did not.
    Yea they pulled similar stuff with me.

    They even went as far as to tell me that my customer service rep "lied"...when I had received information from him about a concern....LOL!!

    Maybe growing pains...maybe not...I can't afford to risk business with them again until they clear their malfunctions.

    3. There was a live round in the chamber.
    HOLY!!!! That would wake ya up! Really no excuse for that.
    Last edited by Shiz; 02-04-12 at 03:50.

  3. #73
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    Quote Originally Posted by Yojimbo View Post
    Do you really think an ISO certified manufacturer like FN will put out junk barrels depending on what roll mark they put on it?

    ISO has nothing to do with this. Parts are made to the specs the client is willing to pay for.
    Stick


    Board policy mandates I state that I shoot for BCM. I have also done work for 200 or so manufacturers within the firearm community. I am prior service, a full time LEO, firearm instructor, armorer, TL, martial arts instructor, and all around good guy.

    I also shoot and write for various publications. Let me know if you know cool secrets or have toys worthy of an article...


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  4. #74
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    Quote Originally Posted by SpookyPistolero View Post
    I don't get these discussions. If you're talking about whether PSA/Spikes/whatever is 'as good as' brand X (BCM/DD/Colt/etc), then you've missed the point. Why screw around with Unknowns?!? We KNOW certain makers produce reliable products. Why would you purposely take a detour away from something know to be excellent?!?

    If there were a shortage, I'd understand. If the price difference was measured by four figures, I'd understand.
    Could you please articulate your reasons for lumping Spikes in with this? According to THE LIST https://spreadsheets.google.com/spre...=2&output=html Spikes is right on par in regards to materials and testing specs when compared to many highly regarded carbines.

    I can't recall having ever read anywhere on this forum of a first person report concerning a failure or performance issue with a Spikes Tactical carbine.

    On the other hand I have read about a few problems with some other highly regarded manufacturers. Could you please share your actual first hand report or post a link to a first hand report. Facts if you got em because Im always interested in learning something new. Thanks.
    Last edited by Nightvisionary; 02-04-12 at 06:14.

  5. #75
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    Quote Originally Posted by mallowpufft View Post
    OP, ......
    .....I'd love a BCM, Colt, any tier 1 but I've got three young kids and a work for a not for profit. This is rifle is the best I can afford and is primarily going to be for coyotes and the like. Where else could I have gotten a complete AR for under 600? If it doesn't work out I can always sell it to some Bubba at the next gun show for a small profit.
    S+W Sport
    ~$600
    Lifetime warranty

  6. #76
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    Quote Originally Posted by Stickman View Post
    ISO has nothing to do with this. Parts are made to the specs the client is willing to pay for.
    Yes, and it has not been proven that the other companies specs equal a lesser quality barrel. If anything, it's been proven that these barrels are all more similar than different.

    I worked for an ISO certified company that was OEM for a line of products that several companies sold. Yes, we built them to the customers specs but certain quality measures were always followed so we didn't turn out junk.

    A customers specs were carefully looked at and if any of the changes they wanted would affect reliability or accuracy of our product the customer was advised and given other options that would not have the same effect.

    In all cases the product was basically 95% identical even when sold at different price points. It takes consistency to make a quality product and we took care to deviate as little as possible from the manufacturing process to maintain that quality. Our customers knew this and that is why they did business with us.

    If these barrels were made by different companies and people were trying to say "they were as good as" then I would agree but that's not the case here. BTW, I'm not claiming that these barrels are the exact same only that they are good quality barrels because FN made them all.

    You and John have the means to confirm the differences of these barrels. You guys should check this out and see for yourselves and tell us what you find...
    Last edited by Yojimbo; 02-04-12 at 08:02.

  7. #77
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    Quote Originally Posted by LostinKY View Post
    S+W Sport
    ~$600
    Lifetime warranty
    Cheapest I've seen one of those around here is $715.. and I wanted a 20" for the full powder burn so I can reach out and say hello to the local 'yotes with the heavier rounds.

  8. #78
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    I've previously ordered alot of ammo from them and never had a problem. Actually, their service was real good, good pricing and fast shipping.

    It has been over a year since I've ordered anything from them since they were required to collect sales tax on in state customer purchases. That was a real disappointment.

    Sorry to hear about these problems. It does sound like a combination or growing pains and/or less that stellar employees.

    Even though I don't support them any longer....I wish them the best and hope that they get their issues straighten out.

    Surprised PSA hasn't jumped in this thread.
    Scoby


    “Laws that forbid the carrying of arms disarm only those who are neither inclined nor determined to commit crimes. Such laws make things worse for the assaulted and better for the assailants; they serve rather to encourage than prevent homicides, for an unarmed man may be attacked with greater confidence than an armed man.”Thomas Jefferson, quoting 18th century criminologist Cesare Beccaria in “On Crimes and Punishment”, 1764

  9. #79
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    I looked back through my emails from before Thanksgiving to just before CHRISTmas. There were some questions I had about adding to or changing my orders and each time I received a prompt reply. All my items arrived in a timely manner. Especially during the holiday season.

  10. #80
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    Ive ordered ammo from PSA no problems, I have a buddy that has ordered stuff and the forgot to send half of it one time and the other time just straight forgot to send his stuff.




    Quote Originally Posted by Nightvisionary View Post
    Could you please articulate your reasons for lumping Spikes in with this? According to THE LIST https://spreadsheets.google.com/spre...=2&output=html Spikes is right on par in regards to materials and testing specs when compared to many highly regarded carbines.

    I can't recall having ever read anywhere on this forum of a first person report concerning a failure or performance issue with a Spikes Tactical carbine.

    On the other hand I have read about a few problems with some other highly regarded manufacturers. Could you please share your actual first hand report or post a link to a first hand report. Facts if you got em because Im always interested in learning something new. Thanks.
    your sig makes it apparent you favor spike, he obviously doesn't. PM him about if you want argue.
    I have no ambition in this world but one, and that is to be a fireman. The position may, in the eyes of some, appear to be a lowly one; but we who know the work which the fireman has to do believe that his is a noble calling. Our proudest moment is to save lives. ~Edward F. Croker

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