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Thread: Palmetto State Armory: problems with their components and customer service

  1. #81
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    Quote Originally Posted by Locutus View Post
    I ordered a blemished BCM lower from Grant with a Magpul ASAP receiver plate and BCM M4 stock. He installed the receiver plate and properly staked it, but forgot to ship the stock with it. No matter what others say about him, he IS human, so shit happens. I wrote an email asking about the stock and he responded the very next morning with an apology and asking where to ship the stock so I don't have to go through my FFL. He has also answered all of my stupid newbie questions both in private emails and here at M4C.

    THAT is customer service.

    I have purchased several items from Grant, to include a Colt BCG and complete Colt SP6920 lower. Shipping was fast and both items arrived in pristine condition. I am very satisfied customer!

  2. #82
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    That's surprising to hear about people's trouble with PSA customer service. I have ordered a couple things from them before and they have always been quick and responsive. When I ordered a barrel before their Black Friday sale at full price only to see the next day that a new lower price came out, I e-mailed them to see if I could get store credit for the difference and they immediately retroactively price matched it. The barrel was very nice, as were the other parts I ordered from them in the past.

  3. #83
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    Quote Originally Posted by markm View Post
    This is why people should use BravoCompanyUSA.

    I've seen guys with issues where they just replace the part without even requesting the original to be returned.
    Couldnt have said it better myself.

    There is often a REASON cheap stuff is cheap
    Quote Originally Posted by Split66 View Post
    I wouldnt listen to BCMjunkie. His brown camo clashes like hell with his surroundings. His surroundings are obviously pinkish and lacey and have big hooties.

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  4. #84
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    Quote Originally Posted by DeltaSierra View Post
    FN manufactured barrels... FN manufactured barrels... FN manufactured barrels...

    The fact that FN will make the barrels to whatever specs the purchasing company asks doesn't seem to matter to the PSA fans.

    FN makes the product however the purchaser wants it, so it truly is deceitful at best, to claim that whatever PSA uses is an FN barrel. Technically, the barrel may be manufactured by FN, but it is not necessarily manufactured to FNs specifications, and it should not be advertised as if it is.
    Why would a manufacturer like FN do that? Put sub-par shit on the market and stamp their name on it? I can see if they were contract manufacturing bbls to brand as 'PSA' but that's not the case here.

    Quote Originally Posted by Stickman View Post
    ISO has nothing to do with this. Parts are made to the specs the client is willing to pay for.
    There was a thread here not too long ago I believe you both posted in..AlphaSierra you may have started it? Barrels were of course brought up. In keeping with M4Cs mantra, can either of you, or anyone offer some data on why they may not be as good? Genuinely curious, and will happily read whatever sources you can cite. I have some PSA parts/uppers as well as DD, Colt, and BCM (before the 'fanboy' thought crosses your mind )

    When I look at the bbls on paper I see a spec material, twist rate, finish, chamber, etc. The barrels have been eluded to as inferior enough times that it's about time someone call out for what reasons.
    Last edited by munch520; 02-04-12 at 23:48.

  5. #85
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    PSA just made it to my "No Purchase" list. No response to emails. Will not answer the phone. I even spoke to an "owner" who said he'd call me back about my order status in a couple of minutes. Why deal with poor their customer service when you can shop with companies like G&R and SKD who actually respond and try to help you out, if not fix the issue immediately.

  6. #86
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    Quote Originally Posted by ggp2jz View Post
    What about AAC?


    Well... if it was the 16" 300 BLK, Rogue Hunter for example... then I would spread the love, as Noveske is clearly also doing the Lords work on things AR related.

  7. #87
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    i got a upper from PSA for the FN barrel and its been 100%, i also purchase ammo alot from them.

    on the note of barrels yall should look at this thread

    http://www.ar15.com/forums/t_3_118/5...OU_DECIDE.html

  8. #88
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    Quote Originally Posted by Stickman View Post
    ISO has nothing to do with this. Parts are made to the specs the client is willing to pay for.
    Correct. Most ISO 'advertised' certs just indicate the company's record keeping will be sufficient for a transparent OEM-supplier relationship.

    But there are a million ISO certifications for various BS. 9001 addresses quality. Maintaining that cert is all about record keeping and ensuring your process is accurately reflected in your data and quality management system.

  9. #89
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    Quote Originally Posted by tresmonos View Post
    Correct. Most ISO 'advertised' certs just indicate the company's record keeping will be sufficient for a transparent OEM-supplier relationship.

    But there are a million ISO certifications for various BS. 9001 addresses quality. Maintaining that cert is all about record keeping and ensuring your process is accurately reflected in your data and quality management system.
    I am a professional ISO and FDA consultant and I'll be the first one to state that ISO certification means absolutly nothing as compared to government regulations and specific military requirements. Certified, audited, and accepted, mil-spec materials is the high card. ISO is an advertising gimmick and shouldn't influence anyone's opinion of an AR barrel.

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  10. #90
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    Quote Originally Posted by munch520 View Post
    When I look at the bbls on paper I see a spec material, twist rate, finish, chamber, etc. The barrels have been eluded to as inferior enough times that it's about time someone call out for what reasons.
    I don't think that's been the case. The point people have been trying to make is that just because FN makes barrels for them doesn't automatically mean that they're made to TDP specs. Of course this doesn't make it automatically untrue either. Unless Palmetto or FN coughs up a P.O. and doc pack we may never really know...

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