So I call to order a pizza for tonight. Call one large chain and get some chick with a foreign accent (like she ain't from these here parts if you know what I mean). I was going to order online but wanted to know how long carry-out orders were taking as this is one of the largest pizza-buying nights of the year. Hearing the accent and knowing from past experience that they use order "call centers" I asked if she was at the actual store in question. Of course she wasn't, and therefore any information she could possibly offer (other than what she's reading off a screen) would be doubtful for real-time local relevance. I just hung up.
I have encountered this before with other name brand pizza joints, not just the one I called tonight. It got me to wondering what the hell has happened to real-time, on-site customer service? Not just for pizzas mind you, but in general. They are willing to pay some foreign clueless fvck just so the locals don't have to bothered by answering a phone.
Anyone else notice a marked decline in what used to be called "customer service" back in the day? It was starting to get shitty beforehand but the COVID excuses have made it even worse.
Whatever entity it is does their best to farm you out to either robotic "self help" lines or foreign call centers.
"In a few words, please tell us what you're trying to find out?" Ever hear that recording? No matter what number you press they have an "automated" non-answer for you. Keep repeating "I want to speak with customer service" gets you re-routed and on hold forever.
This pathetic business model goes hand-in-hand with a $15/hr "living wage". Those POS don't deserve $7 an hour!!!
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