Quote Originally Posted by Zonie View Post
It's possible that Kimber has crunched the numbers and made a financial decision not to spend money on good CS. What percentage of Kimber owners shoot enough to uncover problems? What percentage of Kimber owners who do uncover problems were going to be a future customer anyway? If Kimber spends money on advertising instead of CS, is that financially smarter than providing good CS? I'm not sure you can really know for sure. I tend to believe companies like SA and S&W invest the money in CS because it's the right thing to do more than because it makes them money.
I think you mean "QC" (Quality Control). Their "CS" (Customer service), that is the people answering the phones and handling the issues first, are really quite pleasant and efficient in my experience and others. They've even sent me a new thumb safety for my Warrior because I didn't like the ambi safety. The QC is what is lacking.