Originally Posted by
Zonie
It's possible that Kimber has crunched the numbers and made a financial decision not to spend money on good CS. What percentage of Kimber owners shoot enough to uncover problems? What percentage of Kimber owners who do uncover problems were going to be a future customer anyway? If Kimber spends money on advertising instead of CS, is that financially smarter than providing good CS? I'm not sure you can really know for sure. I tend to believe companies like SA and S&W invest the money in CS because it's the right thing to do more than because it makes them money.
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